Returns & Exchanges
Customer experience is of paramount importance to us. We offer a 100% refund of up to RM150.00 for first time customers on our online store. This is done in rare cases where the products do not meet customer expectations. Refunds are processed after due diligence.
If you have any concerns or queries, please contact us at
info@siyspices.com or call 07 4317951
Please inspect your order upon receipt and contact us immediately if the item is defective,
damaged, or if you receive the wrong item. We will evaluate the issue and make it right for you.
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Siyspices will also not be responsible if your shipment is lost during the return
transit. Once we have checked and confirm the goods/products, customer will received their
refund within 7 10 working days after the confirmation.
If you’re unsure about a product before purchasing, feel free to contact us we’re here to help.
For further information or assistance, please contact us at
07 4317951 or Email us at
info@siyspices.com
Please return your purchase to the following address
Syarikat Ismail Yahya(BP) Sdn. Bhd.
No.23,24 Jalan Ibrahim
83000,
Batu Pahat Johor Malaysia